DESERT ROSE PRODUCTS POLICY

When purchasing our products, you agree that you have read and understood the following terms and conditions.

• Please allow several (4/5) flowering to get the best indication of what the final flowering product you will receive. Sometimes plants need to settle in and acclimatise themselves before the final product will be present.
  
• Desert Roses can and will throw different layers of petals. A triple may flower a double then go back to a triple and vice versa. As plants age, they should produce the most amount of layers as mentioned in the product description. Plants that are labelled ‘extra petal’ should develop into the next layer up e.g. Single with extra petal should convert into a double over time. All desert roses can/may go back and forth with layer count regardless of description.
  
• We will ALWAYS SEND YOU THE EXACT PLANT IN THE PICTURE. Whilst it may look different to the pictures regarding leaves; it WILL ALWAYS have the same amount of branches as in the photos. Branches will be the same in number and height and/or a little taller than in the photos. It may or may not have leaves due to the following policy. We run a professional business, and you WILL ALWAYS receive the exact plant/s as in our photos.
  
• Please note desert roses can be temperamental and regularly go through different phases of; yellowing leaves, black splotches on the leaves, leaf drop, leaf growth with no flowers and complete defoliation (back to sticks). This can be due to environmental factors such as; change in temperatures, seasonal storms and receiving lots of water, heat/humidity changes, seasonal changes such as going dormant in winter. It could also be due to external factors such as; too much water, too little water, being placed in a pot too big, not enough/using all the nutrients, being transplanted and suffering shock will also cause the above symptoms.
  
• Colours CAN unfortunately change in desert roses. These can be both be due to geographical and other external factors.
  Geographical factors include:
  different temperatures, different humidity levels to our current location. We are super humid and hot here in Central Queensland.
  External factors include:
  different water quality, different potting mediums if different to what we use in our current location. We ONLY have bore water which will have different minerals and elements alternate to your water source. Our potting medium is custom made so it will differ from store bought products. Our plants are generally grown in full sun all day, different light exposure can also play a part to a flower’s colour. As plants are living things, they will change and adapt due to different geographical and external factors.
  
• Bouldy Home Nursery will NOT guarantee a plants’ colour will stay true to the photographs taken at our location whilst in our care. Desert roses are living things and we don’t/won’t give assurances to factors either geographical or external that are out of our control.
  
• We make every effort to communicate through information sheets that are included in every pack we post. It has important information we’d like you to note. It is the buyer responsibility to read the information provided
  
• Please note the last picture with the red code number is provided as a reference to the sizing of each individual desert rose. This picture features the whole plant from the front for size reference. It’s the buyer’s responsibility to use this picture to note the sizing guide before ordering of our desert rose/s.